Last modified and effective as of 06/17/2021
At We Level Up, we are committed to protecting your privacy. We pledge to obtain your consent prior to collecting your personal information and to safeguard any personal information you provide to us.
Attn: PRIVACY MATTERS
WE LEVEL UP
1701 Green Rd Suite C
Pompano Beach, FL 33064
What information we may collect and why:
Information you provide – When you contact us, we ask for your personal information (including health-related information) to take steps to provide you with services or products you are interested in. Some information you explicitly provide to us, other information we automatically collect.
We may combine the information you submit to third parties to provide you with a better experience and to improve the quality of our services.
We always give you the opportunity to opt-out of sharing or using the information to the extent possible without restricting the quality of your services.
Log information – When you access our web pages via a browser, application, or other client services, servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
User communications – When you send emails or communicate with We Level Up, we may retain those communications to process your inquiries, respond to your requests, improve our services and offer you the right services tailored to you. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction.
We Level Up uses the Google and Yahoo retargeting advertising cookies on AdSense partner sites and certain other services to help advertisers and publishers serve and manage ads across the web. You can view and manage your ads preferences associated with this cookie.
In accordance with HIPAA, HITECH, Privacy Shield, and other applicable laws, We Level Up only shares information only with other companies or individuals outside of Level Up Lake Worth in the following limited circumstances:
1. We have your consent. We require opt-out consent to refrain from sharing of any sensitive personal information.
We have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) provide you with the services, (c) enforce applicable terms of service, including investigation of potential violations thereof, (d) detect, prevent, or otherwise address fraud, security or technical issues, or (e) protect against harm to the rights, property or safety of Level Up Lake Worth, its users or the public as required or permitted by law.
Location Data – We Level Up offers location-enabled services (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID or IP address). We analyze IP addresses in aggregate for system administration purposes and to gather broad demographic information. We may share this information with the financial institution that issued the credit car with which an order was placed or with law enforcement authorities if we determine, or are notified that the use of the credit card was fraudulent.
Protected health information and other sensitive information you have provided us or we may have access to:
Health. Your protected health information or sensitive health information or may be used by staff members or disclosed to other health care professionals, who need to know, for the purpose of evaluating your health, diagnosing medical conditions, and providing treatment. We Level Up abides by HIPAA and HITECH Act protecting your information while providing you with the services you are seeking.
For example, results of laboratory tests and procedures will be available in your medical record to all health professionals who may provide treatment or who may be consulted by staff members.
In accordance with HIPAA and HITECH Act, your health information may also be used to support the day-to-day operations and management of We Level Up, including the improvement of our services and the development of new services.
Required reporting. If required, to remain compliant with HIPAA and HITECH Act, your protected health information may also be disclosed:
- To law enforcement agencies, without your permission, to support government audits and inspections, to facilitate law-enforcement investigations, and to comply with government mandated reporting.
- For court order compliance(s)
- To public health agencies as required by law. For example, we are required to report certain communicable diseases to the state’s public health department. Also, we are required to disclose PHI to the Secretary of the U.S. Department of Health and Human Services when the Secretary is investigating or determining our compliance with the HIPAA Privacy Rules.
Payment. Your protected health information may be used to seek payment from your insurance company(s) (health, dental, auto, or other) and from any other source that you identified that you may use to pay for services such as credit card, cashier check, personal check and or banking company(s). This is part of the way we are able to provide you with services and is completely within the HIPAA and HITECH Act requirements.
For example, your health plan may request and receive information on dates of service, the services provided, and the medical condition being treated.
Other uses and disclosures of your information require your authorization. Under the requirements of HIPAA, the disclosure of your protected health information or its use for any purpose other than those listed above requires your specific written authorization. If you change your mind after authorizing a use or disclosure of your information you may submit a written revocation of the authorization. If the information that we have contains an error or is inaccurate, you have the right to correct it. If you or your representative authorize us to use or disclose your health information, you may revoke that authorization in writing at any time to stop future uses or disclosures. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect.
Where do we process your information?
We Level Up processes personal information including protected health information on our servers in the United States of America.
We take necessary security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including data encryption, administrative and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal including protected health information to We Level Up employees, contractors, and agents who need to know that information to provide you the services you are seeking out on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Accessing, controlling, and keeping personal information including protected health information:
When you use We Level Up services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.
In any case, where we provide information access and correction, we perform this service free of charge. Because of the way we maintain certain services after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Please review the service Help Centers for more information.
You have certain rights under the federal and state privacy standards such as HIPAA, HITECH Act, CCPA, and other data privacy laws such as state-level Consumer Protection Acts and Privacy Acts. These include:
• The right to request restrictions on the use and disclosure of your information
• The right to receive confidential communications concerning your medical condition and treatment
• The right to inspect and copy your information
• The right to amend or submit corrections to your information
• The right to receive an accounting of how and to whom your protected health information has been disclosed
• The right to be forgotten
IF YOU BELIEVE THAT YOUR PRIVACY RIGHTS HAVE BEEN VIOLATED, YOU SHOULD REACH OUT TO US IMMEDIATELY TO THE CONTACT INFORMATION PROVIDED ABOVE.
SOCIAL MEDIA ENGAGEMENT DISCLAIMER
Voice Calls and SMS Text Messages (Last modified as of 09/18/2023)
Please find below more about our communications policies.
i. Consent to Communications and Monitoring/Recording of Voice Calls and Text Messages Made Through the Service. By providing us with your contact information and using the Service, you agree to receive communications, including via email and phone calls (including text messages and calls made using an autodialer or prerecorded voice message), and push notifications from or on behalf of We Level Up at the email address or telephone number you provided even if that number is on a National or State Do Not Call List. These calls and messages may be for informational purposes, such as to provide you with the information or consultation you requested. Standard text messaging and telephone minute charges applied by your cell phone carrier will apply.
ii. We Level Up and its services providers on its behalf may, without further notice or warning and in our discretion, monitor and/or record video and voice calls and text message-based communications for our business purposes, such as quality assurance and training purposes and to protect our rights and the rights of others, and you hereby consent to such monitoring and recording.
iii. IF YOU WISH TO OPT OUT OF MARKETING EMAILS FROM US, YOU CAN UNSUBSCRIBE BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE MARKETING EMAIL ITSELF. IF YOU WISH TO OPT OUT OF SMS and MMS TEXTS FROM US, YOU MAY REPLY “STOP” FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. You understand and agree that you may continue to receive communications while We Level Up processes your opt-out request, and you may also receive a communication confirming the receipt of your opt-out request.